Rewards terms & conditions

Programme overview

VReal Rewards is a free loyalty programme operated by VReal Solutions. Members earn credit toward future VR headset rentals by completing qualifying bookings. There is no membership card or fee; participation is automatic once a customer creates an account and completes a paid rental.

The programme is intended for personal, non-commercial use. Credits have no cash value and cannot be transferred, sold or exchanged for money.

How hours accumulate

Members earn one headset-hour for every headset-hour rented. For example, renting 4 Meta Quest 3 headsets for 5 hours adds 20 headset-hours to the member’s account.

Only completed, paid bookings count toward the balance. Hours are credited after the rental session ends and the equipment is returned in acceptable condition. Cancelled, refunded or unpaid bookings do not earn hours.

If a booking is partially refunded or shortened, hours are adjusted to match the actual billed headset-hours.

Credit redemption

For every 100 headset-hours accumulated, a $50 CAD rental credit is added to the member’s reward balance.

Credits can be applied at checkout to reduce the rental total. Credits are applied as a dollar discount and cannot reduce the total below the required deposit amount. Only one reward credit can be used per booking.

The member must be signed in to the same account that earned the hours for the credit to appear at checkout.

Credit expiration

Earned credits expire 12 months after they are added to the member’s account if not used. Headset-hours themselves do not expire once they have been converted to a credit.

If an account is inactive for more than 24 months, the account and any unused credits may be closed without notice.

Credits are not refunded if a booking using a credit is cancelled; the credit is forfeited for that transaction.

In-person verification

Members can show their personal member code — displayed on the loyalty portal — to any VReal Solutions staff member for instant balance verification.

Staff may request a government-issued photo ID or ask the member to confirm the email address on the account before disclosing balance details or applying a credit manually.

Credits applied in person through staff assistance are subject to the same rules as online redemption and are recorded in the member’s ledger.

Account integrity

Creating multiple accounts to combine or accelerate earnings is prohibited. If duplicate or fraudulent activity is detected, VReal Solutions may reverse hours, remove credits and suspend the associated accounts.

VReal Solutions reserves the right to modify the programme terms, earning rate or reward value at any time. Members will be notified of material changes by email or through the loyalty portal.

Questions

For questions about your balance, missing hours or redemption, contact us through the website or speak to a technician during your rental.